Careers at MGA Entertainment

Help Desk Support

Requisition ID: 9200410187047_1
Location: Hesperia, CA, US
Date posted: Sep 09, 2022

Company Summary: MGA Entertainment, a consumer entertainment Products Company headquartered in Chatsworth, California, manufactures innovative lines of proprietary products for the toy and consumer electronics market.  The company also licenses its IP in such areas as apparel, home décor, stationery and sporting goods. The MGA family includes award-winning brands such as LOL Surprise, Little Tikes®, Project MC2, and Zapf Creation®. For more information please visit www.mgae.com.

Mission: This position requires a team player with excellent communication and problem solving skills that should be able to respond to help desk calls as well as manage a wide range of applications and backend support.  The self-motivated candidate should be able to support all Macintosh & Windows platforms, such as work stations, laptops, Tablets, and a wide range of peripherals. Some knowledge of Active Directory, DHCP, DNS, VPN, Sophos security client & backup. The candidate should feel comfortable in a fast-paced environment with the ability to adapt quickly and easily to existing and new technology as well as write and maintain detailed documentation.

Key Result Areas

Time Utilization

 

1.  

Support specified/directed front & backend systems

50%

2.

Provides technical support to end users

40%

3.

Travel to remote sites

10%

TOTAL TIME UTILIZATION

100%

Position Requirements

Education/Experience:

  • B.S. degree in computer science or equivalent experience desirable.
  • 2 years experience with the Windows Operating System (Win10).
  • 2 years experience with the Apple Macintosh Platform (OSX 10.15+).
  • 2 years experience in providing technical support.

Skills/Knowledge/Ability:

  • Knowledge of Windows hardware and software installation, configuration and support.
  • Knowledge of Apple/Mac hardware and software installation, configuration and support. Must have extensive knowledge of Intel Mac Hardware and must be able to support all OSX platforms up to the OSX 10.15+. Must also have extensive knowledge of all iOS devices (i.e. iPhone and iPad). 
  • Must be able to support Adobe CC All apps software and must have some knowledge of audio/ visual system. 
  • Knowledge of imaging desktops/laptops using Carbon Copy, Deploy Studio, Acronis.
  • Knowledge of iOS & Android devices (i.e. iPhone and iPad, Galaxy, Galaxy Tab) is desirable.
  • Must be able to efficiently and quickly analyze/troubleshoot various software and hardware issues and provide viable work-around (if necessary) in order to meet strict deadlines.
  • Excellent inter-personal and communication skills in dealing with customers at all levels inside the organization; local, remote and with outside customers and vendors.
  • Understanding of Active Directory and networking infrastructure.
  • Expert knowledge in supporting the Microsoft Office Products.
  • Familiar with work station management systems, procedures and reporting.
  • Must be able to clearly document setups, maintenance, configurations and procedures. 
  • Must be self-motivated and well organized with good follow-through skills.

Authority

 Reports to IT Manager

Key Result Areas and Activities

  • Manages backend systems such as backup systems
  • Provides technical support to end users
  • Provides support for presentations
  • Performs other duties as assigned