Careers at MGA Entertainment

Training Consultant

Requisition ID: 9200366483298_1
Location: Los Angeles, CA, US
Date posted: Mar 15, 2022
  • Act as a subject matter expert in the new installation of a performance management and LMS tool 
  • Update internal proprietary training programs and go-live implementation for end users 
  • Develop advanced curriculum on product assessment on systems and tools. 
  • Facilitate the end-to-end process for implementation on projects. 
  • Understand the project scope, collaborate with Senior Leadership during the implementation process.
  • Work closely with department leader to assist with planning, troubleshooting, resolving issues and provide status updates regularly.
  • Where necessary, escalate project issues and engage appropriate resources.

Responsibilities

  • Consultation: understanding companies needs and goals 
  • Serve as a first point of contact to manage vendor relationship during a 30-60-90 day implementation phase 
  • Configuration: Implementing Specific Measures for Success 
  • Set up the dashboard and services to accomplish the goals 
  • Training: Coach and Guide Merchant to Success 
  • Set up tailored training sessions for all end users based on needs and specific dashboard configuration and functionality 
  • Prepare reference material in line with training to encourage self-service and seamless interaction 
  • Troubleshoot: Find and Course-Correct 
  • Project manage the end to end implementation process 
  • Answering customer queries about the platform
  • Triaging bugs and driving their resolution
  • Mitigating risks and flagging issues to senior management
  • Reporting status to the department lead

Qualifications

  • 3-5 years of relevant experience in customer implementation, onboarding, consulting, support, and technical problem-solving
  • Strong communication and customer relations skills
  • Advanced in MS Office, Excel, Word, PowerPoint and Outlook
  • Ability to work in a fast-paced environment
  • Ability to adapt quickly to changing priorities