Careers at MGA Entertainment

• Act as a subject matter expert in the new installation of a performance management and LMS tool 
• Update internal proprietary training programs and go-live implementation for end users 
• Develop advanced curriculum on product assessment on systems and tools. 
• Facilitate the end-to-end process for implementation on projects. 
• Understand the project scope, collaborate with Senior Leadership during the implementation process.
• Work closely with department leader to assist with planning, troubleshooting, resolving issues and provide status updates regularly.
• Where necessary, escalate project issues and engage appropriate resources.

Responsibilities

• Consultation: understanding companies needs and goals 
• Serve as a first point of contact to manage vendor relationship during a 30-60-90 day implementation phase 
• Configuration: Implementing Specific Measures for Success 
• Set up the dashboard and services to accomplish the goals 
• Training: Coach and Guide Merchant to Success 
• Set up tailored training sessions for all end users based on needs and specific dashboard configuration and functionality 
• Prepare reference material in line with training to encourage self-service and seamless interaction 
• Troubleshoot: Find and Course-Correct 
• Project manage the end to end implementation process 
• Answering customer queries about the platform
• Triaging bugs and driving their resolution
• Mitigating risks and flagging issues to senior management
• Reporting status to the department lead

Qualifications

• 3-5 years of relevant experience in customer implementation, onboarding, consulting, support, and technical problem-solving
• Strong communication and customer relations skills
• Advanced in MS Office, Excel, Word, PowerPoint and Outlook
• Ability to work in a fast-paced environment
• Ability to adapt quickly to changing priorities