Sr. Sales Administrator
CA EMPLOYEE PRIVACY RIGHTS: https://www.mgae.com/ca-employee-privacy-rights
MGA Entertainment is one of the largest and fastest growing privately held toy and entertainment companies in the world. Headquartered in Los Angeles, and with offices globally, the company creates innovative, proprietary, and licensed consumer products and entertainment properties, including toys, games, dolls, apparel, consumer electronics, home décor, stationery, sporting goods, movies, and television series. The MGA family includes award-winning brands such as L.O.L. Surprise!™, Little Tikes®, Rainbow High™, Shadow High™, Bratz®, MGA’s Miniverse™, Fluffie Stuffiez™ , Na! Na! Na! Surprise™, Micro Games of America™, Baby born® Surprise and Zapf Creation®. For more information, please visit us at www.mgae.com or check us out at LinkedIn, Twitter, Instagram and Facebook.
Mission: As an integral part of the Team, Senior Sales Administrator partners with the Sales Team with all aspects of Sales Management. Ensuring superior customer service, building relationships with Sales, Buyers, Analysts, Planners and other contacts of the Account. Supporting the Organization in all elements of Sales; including but not limited to processing domestic/import orders, preparing administrative correspondences, supporting agreements, samples and reporting order status/statistics of sales revenue to management.
Position Requirements
Education/Experience:
College Degree Preferred
2-4 years of Customer Service experience and/or Sales Administration/Sales Support.
Skills/Knowledge/Ability:
Exceptional planning and organizational skills to manage all projects.
Excellent professional oral and written communication, collaboration and presentation skills.
Ability to multitask in a fast-paced, sales-driven environment.
Resourceful/problem solver.
Proficient with Microsoft Office
Experience with retailer websites systems: (Amazon Vendor Central, Wal-Mart Retail Link, and/or Target Partners Online) helpful.
Key Result Areas and Activities
Account Management:
Partner with assigned Sales Team with all elements of Account Management.
Provide Sales/Customers with superior Service providing direction, guidance and support always striving to meet the company’s strategic objectives.
Communicate professionally with the Buyers, Sales Reps and strive to resolve issues in a timely manner.
Proactively collaborate with Supply Chain and Allocation teams to review and resolve inventory issues, allocated flows, tooling, component issues etc.
Monitor all orders and ensure they are shipping on time. Inform Sales teams on orders status daily/weekly.
Develop and prepare reports for Buyers, Buyers Assistants, Planners and Analysts for assigned account.
Monitor and track Customer account and MGA Scorecard. Offering solutions for EDI changes, short ships, on-time shipments, etc.
Knowledgeable and complete understanding of the assigned account’s requirements and portal. Able to navigate within portal. Proactively self -train on Customer Portal /website all existing and new implementations.
Maintain weekly Sales/Status report for weekly Sales Team Meeting.
Communicate and ownership of HK Sales Support directly to resolve daily issues, work through the details, cancellations, diverts and communicate all information to Sales Teams and Sales Analysts.
Create and maintain Account Cheat Sheets for assigned account (s).
Provide Customer account with annual Certificate of Insurance documents as requested.
Support and Maintain Customer Vendor Agreements and completion of forms.
Gather information, track and submit SOC (special items) item data and Exclusives.
Provide Sales with sell sheets for presentations by season.
Manage Smartsheet to track promos, store count, cost requests, cancel approvals etc. all information related to the assigned account.
Follow up and maintain customer claims and ensure they are resolved in a timely manner. Research the audits and work with Finance on resolution.
Order Processing (Domestic/International):
Follow up with EDI team to resolve issues that would impede the transition of orders into the system
Verify EDI/manual orders for item accuracy (case packs, pricing etc.)
Proactively research inventory availability and transfer reports.
Process and resolve order issues immediately within the ship window, prior to the first ship date.
Manual Orders to be entered in the system within 24hours upon receipt
Review and confirm all Hong Kong orders within 24hours
Timely communication Sales Teams to ensure orders are successfully fulfilled within ship window.
Communicate and update Customer Trade Agreements and pricing issues with Sales Teams in a timely manner.
Review with Sales returns to ensure its viability/validity and enter in the system.
Create, submit and track progress of order related re-packs.
Review and suggest replacement items that cannot be fulfilled.
Work directly with Customer account to resolve order issues.
Create and manage orders and shipments in a database that can be shared with the Sales teams and provide comments to identify what actions are being taken for the orders.
Collaborate with Warehouse on shipping issues/related discrepancies to resolve issues with orders.
Provide Customer with tracking information for orders.
Maintain Item Cross Referencing/Mapping Table within System and collaborate with Manager to update Order Source tables.
Provide Reporting with status for Open Orders, Invoice, Fill Rate, Cancelled and Other reports for Domestic & Import Orders.
Samples:
Track all Sample orders and provide tracking information.
Manage and organize all sample requests with Marketing and /or Hong Kong to fulfill sample requests and contractual obligations.
Provide presentation materials for Sales Meetings with production/prototype samples and documents.
Create and process new samples request for items that have dimension, name or artwork changes on weekly flash report updates.
ADHOC Projects as assigned.