Careers at MGA Entertainment

Technical Analyst / Helpdesk

Requisition ID: 9201411709982_1
Location: Los Angeles, CA, US
Date posted: Sep 12, 2023


MGA Entertainment is one of the largest and fastest growing privately held toy and entertainment companies in the world. Headquartered in Los Angeles, and with offices globally, the company creates innovative, proprietary, and licensed consumer products and entertainment properties, including toys, games, dolls, apparel, consumer electronics, home décor, stationery, sporting goods, movies, and television series. The MGA family includes award-winning brands such as L.O.L. Surprise!™, Little Tikes®, Rainbow High™, Shadow High™, Bratz®, MGA’s Miniverse™, Fluffie Stuffiez™ , Na! Na! Na! Surprise™, Micro Games of America™, Baby born® Surprise and Zapf Creation®. For more information, please visit us at or check us out at LinkedIn, Twitter, Instagram and Facebook

Mission: This position requires a team player with excellent communication and problem solving skills who should be able to respond to helpdesk calls as well as manage a wide range of applications and backend support.  The self-motivated candidate should be able to support all Macintosh & Windows platforms, such as workstations, laptops, Tablets, and wide range of peripherals. Some knowledge of Active Directory, DHCP, DNS, VPN, antivirus, backup, video conference equipment & services. The candidate should feel comfortable in a fast paced environment with the ability to adapt quickly and easily to existing and new technology as well as write and maintain detailed documentation.

Key Result Areas

Time Utilization


Provides technical support to end users



Manages specified/directed front & backend systems



Provides support for various presentations & project




Position Requirements


  • B.S. degree in computer science or equivalent experience desirable.
  • 2 years experience within the Windows Operating System (Legacy, Win 10 – 11).
  • 2 years experience with the Apple Macintosh Platform (Legacy, OSX 10.15+)
  • 2 years experience in providing technical support


  • Knowledge of Windows hardware and software installation, configuration and support.
  • Knowledge of Apple/Mac hardware and software installation, configuration and support. Must have extensive knowledge of Intel Mac Hardware and must be able to support all OSX platforms up to the OSX 10.15+. Must also have extensive knowledge of all iOS devices (i.e. iPhone and iPad). Must be able to support Adobe CC-All Apps design software. 
  • Knowledge of imaging desktops/laptops using Acronis, Carbon Copy, SuperDuper.
  • Knowledge of iOS & Android devices (i.e. iPhone and iPad, Galaxy, Galaxy Tab) is desirable.
  • Must be able to efficiently and quickly analyze/troubleshoot various software and hardware issues and provide viable workaround (if necessary) in order to meet strict deadlines.
  • Excellent interpersonal and communication skills in dealing with persons at all levels inside the organization, local, remote and with outside customers & vendors.
  • Understanding of Active Directory and networking infrastructure.
  • Knowledge in supporting the Microsoft Office Products.
  • Familiar with workstation management systems, procedures and reporting.
  • Familiar of Polycom and stand alone video conference equipment.
  • Must be able to clearly document setups, maintenance, configurations and procedures. 
  • Must be self-motivated and well organized with good follow through skills.
  • Some knowledge of audio/ visual system
  • Ability to work on a variety of tasks in a demanding fast paced environment.
  • Lift minimum 30-50lb equipment. 


  – Reports to IT Manager

Key Result Areas and Activities

  • Provides technical support to end users
  • Manages backend systems such as backup system
  • Occasional Travel for remote office setup and support.
  • Provides support for presentations
  • Performs other duties as assigned

 Pay Range:

$20.00- $25.00 hourly