Technical Support
Company Summary: MGA Entertainment, a consumer entertainment Products Company headquartered in Chatsworth, California, manufactures innovative lines of proprietary products for the toy and consumer electronics market. The company also licenses its IP in such areas as apparel, home décor, stationery, and sporting goods. The MGA family includes award-winning brands such as LOL Surprise, Little Tikes®, Project MC2, and Zapf Creation®. For more information, please visit www.mgae.com.
Mission: The Jr. Tech Support role is to provide technical support to users located at MGA HQ & Remote. Responsibilities include support front end user with any technical need and elevate to higher tier. Other duties will be assigned by the IT Global Manager in the duration of their training and movement with the company. Looking for someone hungry to grow and learn with an IT Team leading in the TOY INDUSTRY.
Responsibilities:
- Install front end equipment, configure images, test images, maintain inventory, and troubleshoot end user workstation hardware, software, networked peripheral devices, cabling, and networking hardware.
- Maintain and follow support tickets, FreshService
- Support corporate users in a fast-paced environment
- Assist and support users remotely and desk-side
- Work & Enjoy in an IT TOY platform
Education & Experience:
- Some College and or in school program with open equivalent IT work experience.
Salary Range:
$50,000 – $60,000 /yr