Sales Administrator
CA EMPLOYEE PRIVACY RIGHTS: https://www.mgae.com/ca-employee-privacy-rights
MGA Entertainment is one of the largest privately held toy and entertainment companies in the world, known for its commitment to creativity, quality, and innovation. Headquartered in Los Angeles with offices globally, the company creates innovative, proprietary, and licensed consumer products and entertainment properties, including toys, games, dolls, apparel, consumer electronics, home décor, stationery, sporting goods, movies, and television series. The MGA family includes award-winning brands such as L.O.L. Surprise!™, Little Tikes®, Rainbow High™, Bratz®, MGA’s Miniverse™, Yummiland™, CarTuned™, GrossMos!™, Pixel Petz™, Micro Games of America, Fluffie Stuffiez™, BABY born®,and Zapf Creation®. For moreinformation, please visit us at www.mgae.com or check us out at LinkedIn, TikTok, Instagram and Facebook.
Mission: As an integral part of our dynamic team, the Sales Administrator is responsible for ensuring superior customer service, as well as building relationships with Sales. Supporting the Sales Organization in all elements of Sales; including but not limited to processing orders for Domestic and International, preparing administrative correspondences, supporting quotes, planograms, samples and reporting order status and statistics of sales revenue to management.
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A certain degree of creativity, common sense and exercising independent judgment is required. Key Result Areas |
Time Utilization |
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1. |
Orders/Returns/Reports Management |
50% |
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2. |
Website Management |
20% |
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3. |
Administrative/Customer Relations |
25% |
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4. |
Quotes/Samples/Planogram |
5% |
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TOTAL TIME UTILIZATION |
100% |
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Position Requirements
Education/Experience:
- College Degree Preferred
- 2-4 years of Customer Service experience and/or Sales Administration/Sales Support.
Skills/Knowledge/Ability:
- Exceptional planning and organizational skills to manage all projects.
- Excellent professional oral and written communication, collaboration, and presentation skills.
- Ability to multitask in a fast-paced, sales-driven environment.
- Resourceful/problem solver.
- Proficient with Microsoft Office
- Knowledge of D365 preferred.
- Experience with retailer websites/systems: Amazon Vendor Central, Wal-Mart Retail Link, Target Partners Online preferred.
Authority:
Reports to Manager of Order Management/Sales Administration
Key Result Areas and Activities
Order Processing (Domestic/International):
- Process orders and resolve issues immediately and within the PO ship window.
- Review and release orders to the warehouse immediately.
- Manual Orders to be entered in the system within 24hours upon receipt.
- Confirm all HK orders within 24hours.
- Review/manage system exceptions in D365.
- Communicate Customer Trade Agreements and pricing issues with Sales in a timely manner.
- Update Customer Trade agreements and miscellaneous charges, programs and terms all season each year.
- Collaborate with Allocation Analyst on allocated items to ensure orders are fulfilled within the ship window.
- Collaborate with Planning with inventory issues.
- Communicate with Sales Manager if issues arise on allocated items to resolve discrepancy immediately such as inventory availability issues.
- Track progress of order related re-packs when necessary.
- If an item on an order cannot be fulfilled, analyze and suggest a possible replacement.
- If requested by the Sales Manager, work directly with account to resolve order issues.
- Collaborate with Sales Manager on any items cancelled off an order.
- Collaborate with Warehouse on shipping issues or any related discrepancies preventing the order from shipping.
- Provide Customer with tracking information if requested.
- Be knowledgeable with assigned accounts and order status.
- Maintain Item Cross Referencing/Mapping Table within System.
Returns:
- Collaborate with Sales Manager to obtain proper approval.
- Understand and follow Return Policy per account and MGA Policy.
- Analyze Return to ensure its viability and validity.
- Input Return into System.
- Relay Return number to account and to warehouse.
- Track Return to ensure its successful completion.
Reporting
- Open Order Reports
- Invoice Reports
- Fill Rate Reports
- Other Reports as requested.
Administrative/Customer Relations:
- Provide Sales and Customers with superior Customer Service providing direction, guidance and support always striving to meet the company’s strategic objectives.
- Communicate professionally with potential customer calls and other departments, buyers, Sales Reps electronically, over the phone and in person and resolve any issues in a timely manner.
- Communicate and create a strong, positive relationship with HK Sales Admin and other internal departments.
- Establish relationship with account(s) and understand each customer's unique requirements, while ensuring to follow corporate strategies that will grow MGA brands.
- Create and maintain Customer Cheat Sheets by accounts assigned.
- Provide Customer account with Certificate of Insurance document as requested.
- Follow up potential customer claims and ensure they are resolved in a timely manner.
- Provide presentation materials for Sales Meetings with production/prototype samples, documents, and mockups.
- Any other duties, tasks or requests assigned.
Pay Range:
$24.00 – $28.00 /hourly